Política de reembolso

✅ Return Policy – Vitalium™

📅 Return Period
You have 15 days from the date of delivery to request a return.

To be eligible for a return, the product must be:

  • In the same condition as received.

  • Unopened and unused, inside its original sealed packaging.

  • Free of any damage, marks, or tampering.

  • Complete with all accessories and in the original box.

  • Accompanied by a receipt or proof of purchase.

⚠️ For safety and quality control reasons, we do not accept returns of cameras that have been opened, installed, used, or show any signs of manipulation.
Our security cameras are precision electronic devices, and once activated or connected, they cannot be resold or verified as unused.

📧 How to Start a Return
To initiate a return, please contact us at:
📩 vitaliumpro@gmail.com

Once approved, we will send you a prepaid return label and detailed instructions on how to ship your package back.
All returns must be authorized by our support team before being sent.

📦 Return Address
Carrer Trinquet, 46940, Manises, Valencia, Spain

❗Returns sent without prior authorization will not be accepted.

🚚 Shipping Costs for Returns
In some cases, the cost of return shipping may be deducted from your refund, unless the item is defective or a shipping error occurred.
We recommend keeping the tracking number until the return has been processed.

🔎 Damaged or Defective Items
Please inspect your order as soon as it arrives.
If the product is damaged, defective, or incorrect, contact us immediately.
We will assess your case and provide a quick and fair solution — replacement, credit, or refund depending on the situation.

🚫 Non-Returnable Items
We cannot accept returns for the following cases:

  • Opened or used products.

  • Items removed from their sealed packaging.

  • Products showing signs of installation or activation.

  • Customized or made-to-order items.

  • Gift cards.

  • Clearance or final-sale items.

🔄 Exchanges
We do not offer direct exchanges.
If you wish to receive a different product, please complete a return (if applicable) and place a new order through our website once approved.

💸 Refunds
Once your return is received and inspected, you will be notified whether your refund has been approved or denied.
If approved, your refund will be processed to your original payment method within 10 business days.
Processing times may vary depending on your bank or card issuer.
If more than 15 business days have passed since your refund approval and you still haven’t received it, please contact us at:
📩 vitaliumpro@gmail.com

🎄 Holiday Season Orders (Christmas, New Year & Epiphany)
Due to the high volume of orders during the holiday season and the fact that shipping carriers do not operate normally on public holidays (including Christmas, New Year’s Day, and Epiphany), delays may occur that are completely beyond our control.

For this reason, returns or refund requests will not be accepted solely because an order did not arrive before a specific holiday, as long as the order was placed within the standard delivery timeframe shown on our website.

Once your order has been processed and shipped, it is handed over to the courier service, and at that point, we cannot cancel, halt, or accelerate the delivery, since the package is already in transit to the address provided by the customer.

✨ That said, rest assured: if you ordered it with love, we’re confident it will bring a smile to their face no matter what day it arrives. Every product is prepared with care, attention, and our best effort to deliver a meaningful experience.

Thank you for choosing Vitalium.